Worldwide Shipping*
Free delivery to Hong Kong, Macau & Taiwan for orders over HK$400
Take a peek at real embroidery samples to imagine your custom name in thread!
Colors and textures may vary slightly depending on light and fabric — that’s the charm of handmade detail.
⚠️ Please note:
• Custom embroidery supports up to 10 English characters or 4 Chinese/Japanese characters.
• Fonts are case-sensitive. We will stitch exactly as entered.
• Chinese and Japanese use default fonts; font selection is not applicable.
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Welcome to Hachiko! By accessing or using our website and services, you agree to the following terms and conditions.
Welcome to Hachiko! 當您使用我們的網站和服務時，即表示您同意以下條款與條件。
We strive to display product details, images, pricing, and availability accurately. However, minor variations in color or embroidery design may occur due to screen differences or customization.
我們盡力提供準確的產品資訊、圖片、價格與庫存狀況。然而，由於螢幕顯示與製作造成差異，顏色或刺繡圖案可能會有所誤差。
All custom embroidery products are made-to-order. Once an order is confirmed, changes or cancellations are not possible. These items are non-refundable and non-exchangeable.
所有訂製刺繡商品為專為您製作，不換不退。一旦訂單確認，就無法進行修改或取消。
We accept major credit cards and payment gateways. All payments are processed securely. Orders are confirmed via email after payment is completed.
我們接受主流信用卡和互聯網支付平台，付款完成後您將收到確認訊息。
We offer local and international shipping. Estimated delivery times will be provided at checkout. Delivery delays caused by couriers are beyond our control.
我們提供本地和國際運送服務，預計配送時間將在結帳時顯示。配送過程中的任何延誤，本店概不負責。
Only non-customized, unused products may be returned within 7 days of receipt. Return shipping is the responsibility of the buyer. Custom embroidery items are not eligible for return or exchange.
除了訂製商品外，未使用商品於收到後 7 天內可由顧客自行承擔運費辦理退回。訂製類品不換不退。
All designs, logos, images, and content on our site are the intellectual property of the brand and may not be copied or reproduced without permission.
本網站上的所有設計、標誌、圖像與文字內容均為品牌所有，非經同意不得轉載、複製或推廣。
We respect your privacy and collect only necessary information to fulfill your orders. Your data will not be shared with third parties without consent.
我們重視您的隱私，只收集為完成訂單所需的基本資料。您的資料將不會在未經您同意下被分享。
